We have compiled a list of frequently asked questions. If you don’t find an answer for your query please feel free to email us at email@example.com and we will get back to you as soon as possible.
What is the best way to wash Twiga gear?
For the longevity of the garments we recommend cold wash and hang dry. If your pants or crops somehow end up in a warm wash and dry there is no need to worry as we test our goods under the same conditions.
What type of fabric do you use?
Our signature fabric is an 90% Nylon, 10% Lycra supplex. We use this fabric as it has 4-way stretch, great for movement, moisture wicking properties, great for sweat management, a high Lycra content, to help keep the shape of the garment and create a sucking effect that keeps everything in place during strenuous exercise. On top of all that it has a cottony soft feel that only gets better with time.
Do you have a Size Chart?
Yes, we have a comprehensive Size Chart.
What if I am unsure about my or my child’s size?
If you are still unsure about your appropriate size just email us at: firstname.lastname@example.org
ORDERING & PAYMENT
Can I order over the phone?
No, all orders must be through the website.
How long do orders take?
Orders take a maximum of 7 business days to process, usually this time is much less but is dependent on order volumes. Once the product has been made exactly to your specifications it will be mailed according to your preferred carrier.
What happens if I place and order and then need to cancel or change it?
It depends. If any of the products you ordered were personalized than you must cancel within 24hrs of placing the order. If the products were strictly basics that are not personalized than you can cancel at any time up until product is sent for delivery
If you need to change an order the same 24hour window applies to personalized product. In any event just make sure to email us at email@example.com as soon as possible and we will see what we can do.
What payment options are available?
We accept Visa, MasterCard and American Express. We do not accept the splitting of payments between two cards.
What currency are prices listed in on the site?
All prices are listed in Canadian dollars.
What are your shipping fees?
we have a number of shipping options to suit every budget. See our shipping pages.
How long does shipping take?
Shipping is sent via Canada Post standard mail. Mail time will vary depending on location and shipping service selected.
RETURNS & EXCHANGES
What is your return and exchange policy?
Personalized items are only returnable due to defects. All other products can be returned within a specified timeline in their original state with all tags attached. Please send an email to firstname.lastname@example.org with RETURNS in the subject line. Include in your email the order number and date of purchase and we will follow up with information about returning goods.
What does Twiga mean?
Twiga: (Twee-ga) is the Swahili word meaning Giraffe. Swahili is spoken by various communities inhabiting the African Great Lakes region, including Kenya, Tanzania, Uganda, Rwanda, Burundi, Mozambique and the Democratic Republic of Congo.